Terms and Conditions
Welcome to Optinovate Technologies, your trusted provider of high-quality contact lenses. By accessing and using our website, https://contactlens.optinovatetech.com, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please refrain from using our website.
1. General Information
Website Owner: Optinovate Technologies
KVK Registration Number: 93248245
Contact Information: contactlens@optinovatetech.com
2. Products and Services
Optinovate Technologies provides contact lenses and related subscription plans as displayed on our website. All products are intended for personal use only and should not be resold. Our products are provided with the assumption that you have consulted a licensed eye care professional and have an up-to-date prescription.
3. Use of Website
By using this website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian. You agree not to engage in any activities that may compromise the security of this website or infringe on the rights of Optinovate Technologies or third parties.
4. Account Registration
You may need to register an account to purchase products or subscribe to a plan. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
5. Subscription Plans
By enrolling in a subscription plan, including LENZBOX, you agree to the recurring billing terms as outlined on our website. Monthly payments will be automatically deducted from your bank account via SEPA Direct Debit or other authorized payment methods.
In the event of a subscription cancellation for LENZBOX, you are liable to pay the remaining balance of the LENZBOX cost, as it is spread over a 12-month period. After cancellation, you are free to purchase additional cartridges at any time without re-enrolling in the subscription.
To cancel your subscription, please contact our support team at least 15 days before your next billing cycle to avoid further charges.
6. Payment and Pricing
All prices are displayed in Euros (€) and include VAT where applicable. We accept various payment methods through our payment gateway, Mollie. By providing your payment information, you authorize us to process your payment. Optinovate Technologies reserves the right to adjust prices, fees, and charges at any time, and we will notify you of any changes to your subscription.
7. Shipping and Delivery
We aim to ship orders promptly upon receiving payment. Estimated delivery times are provided, but Optinovate Technologies is not liable for delays caused by carriers. Please ensure that your shipping address is accurate. We are not responsible for products shipped to incorrect addresses provided by the customer.
8. Returns and Refunds
Returns are accepted only for unopened and undamaged products within 14 days of receipt. Subscription products are eligible for returns under limited circumstances; please refer to our return policy for details. To request a return or refund, contact our support team, and we will guide you through the process.
9. Health Disclaimer
The information provided on this website is not a substitute for professional medical advice. Always consult with an eye care professional before using any contact lenses. Optinovate Technologies is not liable for any adverse effects or damages resulting from the improper use of our products.
10. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of Optinovate Technologies or our content providers. Unauthorized use of any content is prohibited.
11. Limitation of Liability
Optinovate Technologies shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website, even if we have been advised of the possibility of such damages.
12. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy to understand how we collect, use, and disclose your personal information.
13. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Changes will be posted on this page, and by continuing to use our website, you accept any modified terms.
14. Governing Law
These terms are governed by the laws of The Netherlands. Any disputes arising out of these terms will be resolved under Dutch jurisdiction.
If you have any questions about our Terms and Conditions, please contact our support team.